Wir möchten, dass du zu 100% mit hakunaiptv zufrieden bist. If something isn't right, our support team is available 24/7 to resolve your issue before a refund is needed.
1. 48-Stunden-Zufriedenheitsgarantie
If you are not satisfied with your hakunaiptv subscription for any reason, you may request a full refund within 48 hours of your purchase. Refund requests submitted within this window will be processed without question. To request a refund, contact our support team at [email protected] with your order details.
2. Rückerstattungen nach 48 Stunden
Refund requests submitted after the 48-hour window are reviewed on a case-by-case basis. Approved refunds in this period are generally issued as account credit toward a future subscription rather than a cash refund. Technical issues that are verifiably caused by hakunaiptv infrastructure failures may qualify for a full or partial refund regardless of timing.
3. Nicht erstattungsfähige Umstände
Refunds will not be issued for accounts suspended due to a violation of our Nutzungsbedingungen, including credential sharing or reselling. Refunds are also not available if you simply change your mind after the 48-hour window, or if the issue is related to your internet connection, device compatibility, or third-party IPTV player.
4. Verlängerungs-Rückerstattungen
hakunaiptv subscriptions are one-time payments and do not auto-renew. As such, accidental renewal charges do not apply. If you purchase a renewal and change your mind within 48 hours of that purchase, the same 48-hour guarantee applies.
5. So beantragst du eine Rückerstattung
To request a refund, email [email protected] with your name, email address used at purchase, order reference, and a brief description of your issue. Our team will respond within 24 hours. Approved refunds are typically processed back to your original payment method within 3–7 business days.
6. Rückbuchungen
We encourage you to contact us directly before initiating a chargeback with your bank. Unresolved chargebacks may result in permanent account suspension. We are always available to resolve disputes quickly and fairly through our support channels.
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